Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we accept returns and provide refunds under the following conditions:

• Eligibility: Items must be unused, in original packaging, and returned within 30 days of purchase.
• Refund Process: To initiate a return, contact us at support@igulu.co.uk with your order details. Once we receive and inspect your return, we will notify you of your refund status. Refunds will be processed to your original payment method within 5-7 business days.
• Non-Refundable Items: Certain products, such as personalized or clearance items, are non-refundable.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.

If you have any questions, please contact us at support@igulu.co.uk.